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Personalised attention and Chaos or Standardization and Stability ?

Chris Alcock ( Master Black Belt ) asks this question : Would you rather me go the extra mile for a patient or follow a good process?   https://www.theguardian.com/uk-news/2017/feb/09/nurse-spared-jail-after-fatal-blood-transfusion-mix-up I know which sounds better, but which would you actually rather have? Good healthcare by dint of extraordinary effort? Or a process that leads the nurse …

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Top 20 Hospitals in USA all have Lean programs…and some have Six Sigma too !

Chris Alcock and I have recently been researching the penetration of Lean or  Six Sigma or Lean 6 Sigma in hospitals in the USA. http://health.usnews.com/health-care/best-hospitals/articles/best-hospitals-honor-roll-and-overview The above URL names the top 20 best hospitals in the USA, 2016,  according to a detailed study undertaken by the US News magazine. (See also text attachment) So I …

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Optimization : Making the most of what your customers want

During my years teaching in Lean Six Sigma I have found myself using the word ‘Optimization’ at least once a week during my classes…usually during the part about ‘Designed Experiments’ and ‘Response Surface Methods’ ,  however I have recently been thinking that the word ‘Optimization’ should be introduced to Students much earlier during the “Fundamentals …

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