A certain well known high street bank in South Shields told me yesterday that the earliest they could set up an appointment to open a new Bank Account for my wife was 13 business days away on September 16th. They claim that their “calendar” is full until then because of the “student season”.This is non-lean …
7 Questions to ask about everything step of your process
The great Jim Womack, author of ‘The Machine That Changed the World’ and passionate advocate of Lean Thinking gave this sound advice back in 2003. He eloquently describes the 7 Questions he uses in his Gemba Walks to analyse every step of the process. His 7 questions are well worth repeating in 2015. See below. Jim says… ‘ …
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I respect Kauser Khan for her obvious business skills and determination and wish her and her company Protocol.org.in all the best ( see article below ”She trains for Professional Excellence” ) it is essentially a ‘Finishing School for Executives’…HOWEVER, the hiring and promoting of executives based on their ‘executive image’, soft skills and political correctness is …
Who was the first Lean Six Sigma practitioner in history ? My vote goes to Adam Smith in 1776. Adam Smith owned a factory in Scotland that made pins. He introduced ‘Division of Labor’ in his pin factory in 1770 and developed a ‘work cell’ process that involved 10 separate workers in 18 separate activities.He documented the process flow and recognised the …
I was recently asked about my opinion of a new process improvement concept called ‘Customer Experience Management’ or CEM. This has been promoted in the last couple of years as the next step in the ‘evolution’ of Business Process Improvement in the light of the rapidly changing way the customers make choices and interact with …
Yokoten is a Japanese term that can be roughly translated as “across everywhere.” In a Lean company it is used to mean “best practice sharing”. This is an essential tool for implementation of the Lean principle of Standardized Work. This is sometime called ‘The One Best Way’ to do an activity or task, and it …
‘What is Hypothesis Testing ?’ in less than 500 words
Someone recently challenged me to write the short version to the question ‘What is Hypothesis Testing ?’ so it can be used by someone in a practical way. Don’t get too caught up in the definition of the word ‘Hypothesis’ … I think we all know a Hypothesis when we see one ! It is …
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Viewsonics go #EXTREMESIXSIGMA crazy with their new monitors. Zero defective pixels allowed out of a total of 4 million / monitor. Their website explains how each of their 18″ SXGA LCD monitors that they produce has nearly 4 million sub-pixels. Their return ( warranty ) policy will allow you to return a monitor in the first …
