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News this week from the UK government is a classic lesson in Six-Sigma.  The government wants to be the first in the World to make more information about surgeon (doctor for an operation) “success rates” available to the general public in order that they can make “better decisions” about who to choose as their surgeon. …

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What are the fundamental differences between Lean Six-Sigma and other process improvement /quality improvement programs ( TQM, TQI, ISO, EFQM etc) ?  Lean Six Sigma overlaps with many other quality programs in many areas however there are two keys areas in which it stands unique and alone. 1.  Single Piece Flow (SPF):    The restructuring …

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Defining the goal of Lean Six Sigma in 4 sentences :  Identify and understand the true value that the customer needs from a product of service and optimize the efficiency and effectiveness of the processes needed to produce that product or service. The optimization is achieved by reducing or eliminating waste in each process and …

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